Our customer support team is here to help you with all your vaping queries. If you require assistance please do not hesitate to contact us using the available methods:
General enquiries & customer support: +44 (0)1923 479 992 (UK)
9.00am to 5.30pm Monday to Friday (GMT)
General Enquiries / Customer Support
For all general enquiries please email info@vapeclub.co.uk.
Send standard mail correspondence and money orders to:
Vape Club Limited
Unit 29, Orbital 25 Business Park
Dwight Road
Watford
London
WD18 9DA
United Kingdom
If you have any queries regarding a product on an order, we recommend using the contact form below. This will help us direct your query to the relevant department and deal with your query promptly.
Fields marked with an asterisk (*) are required fields.
For order related queries supply your order number or post/zip code. We may not be able to answer your query without this information.
If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from Vape Club. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.
Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add Vape Club to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.