Customer Service

Our customer service team is always happy to speak to you in person, over the phone, by email, live chat, social media - whatever YOU prefer. And we're not just there to talk about orders, we are always happy help in any way we can - whether you want to ask a general question about vaping, can't decide on a product, or want advice about anything vape related, we're here for you.


Our customer service team is available 8am - 8:30pm (Mon - Fri), 9am - 5:30pm (Sat - Sun) GMT.

In the UK please call: 01923 479 992

Customers outside the UK please call: +44 (0)1923 479 992


For all general enquiries please email

If you have any queries regarding a product on an order, you can also use the contact form below. This will help us direct your query to the relevant department and deal with your query promptly.

Regular Mail

Send standard mail correspondence and money orders to:

Vape Club Limited
Unit 27, Greenhill Crescent
WD18 8YB
United Kingdom

Fields marked with an asterisk (*) are required fields.

For order related queries supply your order number or post/zip code. We may not be able to answer your query without this information.
Type of Enquiry *