Delivery Information
May Bank Holiday Delivery Update
No deliveries will be made on Bank Holiday Monday (26th of May) but we will be processing and dispatching orders as normal throughout the weekend and on Monday. Please see below for more information regarding orders and deliveries across the long weekend.
| Order Date & Cut-Off Time | Delivery Method | Expected Delivery Date |
|---|---|---|
| Friday 23 May - Order By 9PM | Royal Mail Tracked 24 | Saturday, 24 May |
| Friday 23 May - Order By 9PM | DPD Next Working Day | Tuesday, 27 May |
| Saturday 24 May - Order By 6PM | Royal Mail Tracked 24 | Sunday, 25 May |
| Saturday 24 May - Any Time | DPD Next Working Day | Tuesday, 27 May |
| Sunday 25 May - Any Time | Royal Mail Tracked 24 | Tuesday, 27 May |
| Sunday 25 May - Order By 2PM | DPD Next Working Day | Tuesday, 27 May |
| Monday 26 May - Order by 6PM | Royal Mail Tracked 24 | Tuesday, 27 May |
| Monday 26 May - Any Time | DPD Next Working Day | Wednesday, 28 May |
Royal Mail Tracked 24 - Free On Orders £20 And Over
Orders placed by 6PM Saturday the 24th of May are not affected by the bank holiday and will be delivered as normal on Sunday 25th May (Postcode restrictions apply for Sunday Delivery).
However, as Royal Mail is not delivering on the bank holiday Monday, please be aware that any orders placed after 6PM Saturday the 24th of May and before 6PM Monday the 26th of May will be delivered on Tuesday the 27th of May.
DPD Express
Orders placed after 9PM on Thursday the 22nd of May and before 2PM on Sunday the 25th of May will be delivered on Tuesday the 27th of May.
Orders placed after this time and before 9PM on Tuesday the 27th of May will be delivered on Wednesday the 28th of May.
Royal Mail Special Delivery by 1PM
This service will not be available from 4PM on Thursday the 22nd of May until 7PM on Monday the 26th of May – Normal Service will resume from then.
UPS Express
This service will not be available from 3PM on Thursday the 22nd of May until 7PM on Monday the 26th of May – Normal Service will resume from then.
We dispatch and deliver orders seven days a week, with free, tracked next-day delivery on all UK orders £20 and over, via Royal Mail Tracked 24. This includes Saturday and Sunday with Royal Mail’s new 7-days-a-week delivery schedule.
All Royal Mail Tracked 24 orders placed before 9PM are dispatched the same day.
All Royal Mail Tracked 24 orders placed before 6PM on the weekend are dispatched the same day.
We also offer express courier delivery with UPS, DPD and Royal Mail (Special Delivery arrives before 1PM). Monday to Friday cut-off times are 3PM (UPS), 4PM (Royal Mail Special Delivery), and 9PM (DPD). For more information see below.
UK Delivery Options
Royal Mail - Tracked 24 (Next Day Delivery)
- Next-day delivery to UK addresses.
- Free on orders £20 and over.
- £2.50 on orders under £20
- Tracking number provided.
- No signature required upon delivery.
- Deliveries made 7 days a week (restrictions apply).
- Orders to remote areas may arrive later.
Dispatch Cut-Off Times
- Monday - Friday : orders placed before 9PM are dispatched the same day.
- Saturday - Sunday : orders placed before 6PM are dispatched the same day.
Cost By Weight*
| Weight(Grams) | Cost |
|---|---|
| 0 - 5kg | £2.50 |
Download The App
Royal Mail - Special Delivery (By 1PM Next Day)
- Next-day delivery by 1PM to UK addresses.
- From £6.50.
- Tracking number provided.
- Signature required upon delivery.
- Delivered Monday To Friday (postcode restrictions apply).
Dispatch Cut-Off Times
- Monday - Friday : orders placed before 4PM are dispatched the same day.
- Saturday : orders placed before 11AM are dispatched the same day.
- Sunday : orders placed after 11AM on Saturday are dispatched on Monday.
Cost By Weight*
| Weight(Grams) | Cost |
|---|---|
| 0 - 500g | £6.50 |
| 500g - 1kg | £8.50 |
| 1kg - 2kg | £11.00 |
Download The App
DPD - Express (Next Working Day Delivery)
- Next-day delivery to UK addresses.
- £2.50 (all orders).
- Tracking number provided.
- Signature required upon delivery.
- Delivered Monday To Friday (postcode restrictions apply).
Dispatch Cut-Off Times
- Monday - Friday : orders placed before 9PM are dispatched the same day.
- Saturday - Sunday : orders placed before 2PM are dispatched the same day.
Cost By Weight*
| Weight(Grams) | Cost |
|---|---|
| 0 - 5kg | £2.50 |
Download The App
UPS - Express (Next Working Day Delivery)
- Next-day delivery to UK addresses.
- From £5.00
- Tracking number provided.
- Signature required upon delivery.
- Delivered Monday to Friday.
Dispatch Cut-Off Times
- Monday - Friday : orders placed before 3PM are dispatched the same day.
- Saturday - Sunday : orders placed after 3PM on Friday are dispatched on Monday.
Cost By Weight*
| Weight(Grams) | Cost |
|---|---|
| 0 - 5kg | £5.00 |
| 5kg - 10kg | £7.60 |
| 10kg - 15kg | £8.25 |
| 15kg - 20kg | £9.00 |
| 20kg - 25kg | £9.70 |
| 25kg - 30kg | £10.40 |
| 30kg - 35kg | £11.10 |
| 35kg - 40kg | £12.10 |
| 40kg - 45kg | £12.95 |
Download The App
Customer Collection - Same-Day (Monday To Sunday)
- Place an order and collect the same day.
- Free on all orders.
- Collection notification sent via text and email.
- Collect directly from Vape Club.
- Available Monday - Sunday.
Collection Times
- Monday - Friday : orders can be collected from 9:00AM to 8:00PM
- Saturday - Sunday : orders can be collected from 9:00AM to 4:30PM
Royal Mail Postcode Restrictions
Royal Mail can not guarantee Next-Day Delivery to the following postcodes:
- AB
- BT*
- DD
- DG5-9 & 10-16
- FK17-21
- G58, 60, 62, 63, 65, 71-84
- GY
- HS
- IM
- IV
- JE
- KA
- KW
- KY10, 14-16
- ML10-12
- PA20-38, 41-49, 60-78, 80
- PH
- PO30-41
- TD
- TR21-25
- ZE
Delivery FAQs
Do You Ship Outside The UK?
While we offer next-day delivery services across the UK (including Northern Ireland), we no longer ship to anywhere outside of the UK (including British overseas territories). Changes to custom laws and shipping rates mean it’s much more cost-effective for vapers to find an online or brick-and-mortar store in whichever country they’re based in.
Do You Deliver To BFPO Adresses?
If you plan on having your order delivered to a BFPO (British Forces Post Office) address, please select Royal Mail at checkout. Other carriers are unable to deliver Vape Club orders to BFPO addresses.
Can I Get Next-Day Delivery To “Remote” UK Postcodes?
Certain parts of the UK are classified as remote postcodes and our standard Royal Mail Tracked 24 might not reach you the next day. In cases like this, we recommend you take advantage of our Special Delivery options as they have a better chance of reaching you the next day.
When Will I Get My Tracking Number?
You’ll receive your tracking number and a dispatch email as soon as your order enters the courier’s "tracking network". This is the point when an order is scanned out of our warehouse and is in the hands of the courier.
My Order Hasn’t Arrived What Do I Do?
Although it’s incredibly rare, sometimes your order might not arrive. Whether it’s an issue with the courier or us, please get in touch and we’ll resolve this issue as a priority. You can contact our UK-based customer service team seven days a week by phone, email and live chat.
