Customer Service Advisor
About The Job
Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:
- Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment.
- Has an understanding of vaping would be advantageous, but not essential.
- Is enthusiastic to develop an understanding of the industry.
- Is an outstanding communicator and listener, with a professional and friendly approach.
- Has previous experience within a customer service role, preferably within e-commerce.
- Has good IT skills and experience in administration.
- Has excellent written and oral communication skills.
- Has superior phone skills and manner.
- Is a strong team player.
Responsibilities
Responsibilities include, but are not limited to, the following:
- Act as the first point of contact to customers via telephone, email and live chat, dealing with queries and complaints effectively.
- Provide a professional, efficient and personalised service to customers.
- General administration tasks.
- Keeping customers, fellow agents, and supervisors informed of progress.
- Process customer orders through to processing and dispatch.
- Ensuring any and all customer complaints are handled efficiently.
- Maintaining excellent levels of customer satisfaction in a pressurised office environment.
The above is not an exhaustive list of responsibilities, you will be expected to perform different tasks as necessitated by your changing role within the organisation and its overall business objectives.
Shift Patterns
- 3 days per week 14:00pm to 22:30pm
- Both Saturday and Sunday between 10am to 18:30pm
How To Apply
We are looking to fill this role as soon as possible and if this sounds like the job for you, then we hope you’ll get in touch. Send a copy of your CV to careers@vapeclub.co.uk with a short explanation as to what you can bring to our team. We will contact you to find out more about you and arrange an interview.
